Privacy Policy

Introduction

Orbinth is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our website, services, and communications.

We operate in compliance with Thailand's Personal Data Protection Act (PDPA) and follow international privacy standards to ensure your information is handled responsibly and transparently.

For any questions regarding this policy or how we handle your data, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you contact us or engage our services, we may collect the following personal information:

• Name and contact details (email address, phone number)
• Organization information (company name, role, industry)
• Communication content (messages sent through contact forms or email)
• Service-specific information (project requirements, technical specifications)

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, navigation patterns)
• Location data (general geographic location based on IP address)
• Referral sources (how you found our website)

Legal Basis for Processing

We process your personal data based on: consent (when you submit forms or accept cookies), contract performance (when providing services), legitimate interest (website analytics, service improvement), and legal compliance (tax records, regulatory requirements).

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Responding to your inquiries and providing requested information
• Delivering AI implementation services and consulting engagements
• Managing client relationships and project communications
• Providing technical support and assistance

Communication

• Sending service updates and important notifications
• Responding to questions and requests
• Sharing relevant information about our services (with your consent)

Website Improvement

• Analyzing website usage to improve user experience
• Understanding visitor demographics and interests
• Identifying technical issues and optimizing performance

Legal Compliance

• Maintaining business records as required by Thai law
• Responding to legal requests and preventing fraudulent activity
• Protecting our rights and complying with regulatory obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with the following parties under specific circumstances:

Service Providers

We work with trusted third-party service providers who assist with website hosting, email communications, analytics, and cloud storage. These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you of any such change and provide information about your rights regarding the transferred data.

Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls limiting data access to authorized personnel only
• Regular security assessments and monitoring
• Employee training on data protection practices

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain and improve our security practices.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods:

• Contact form inquiries: Retained for 2 years from last contact
• Client project data: Retained for 7 years as required for business records
• Website analytics data: Retained for 26 months in aggregated form
• Marketing communications: Retained until you withdraw consent

After the retention period expires, we securely delete or anonymize your personal information in accordance with data protection requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and remember your preferences. For detailed information about our cookie usage, please see our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie management tool. Note that disabling certain cookies may affect website functionality.

Your Privacy Rights

Under Thailand's PDPA and international privacy standards, you have the following rights regarding your personal data:

Right of Access

You can request access to the personal information we hold about you and receive a copy of your data in a commonly used format.

Right to Rectification

You can request correction of inaccurate or incomplete personal information we maintain about you.

Right to Erasure

You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent.

Right to Data Portability

You can request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with Thailand's Personal Data Protection Committee or other relevant supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days as required by Thai law.

Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data from someone under 18, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us at [email protected].

International Data Transfers

Your personal information may be transferred to and processed in countries outside Thailand, including countries that may not have equivalent data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Ensuring the recipient country provides adequate data protection
• Obtaining your explicit consent where required

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for operational reasons. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to active clients
• Displaying a prominent notice on our website

Continued use of our services after changes indicates acceptance of the updated Privacy Policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us: